© 2020 by Rachel Pugia and Top Tier Real Estate.


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Rental Owners

Dear Rental Property Owner,

Thank you for the opportunity to work with you. I grew up in Colorado Springs and started working in property management at the age of 18. I have been a Property Manager for 16 years now and pride myself on good communication and customer service.


We have a full range of vendors at our disposal; from general maintenance, to plumbing, to heating, and more. Our vendors have been working with us for years. Some of our vendors have been working with us for 16 years. We run our business on referrals and take pride in our corporate reputation. We promise you stellar customer service and integrity in everything we do.

Sincerely Yours,

Rachel Pugia, Managing Broker


We advertise in several places online. We use Rentals.com for $59 a month as my main online source of advertising. We also use a military site called AHRN.com which is free and directed solely to military members. Zillow, Trulia, Hotpads and many other free sites are used as well. I do use Craiglist.com for some properties as well if requested.


We run a credit, criminal, and eviction checks on all applications. We call all rental references, check employment history and verify income. We do all our showings personally in order to meet every applicant. We value our tenants as well as our homeowners and do our best to get tenants that will maintain the value of your property.


We do walk-throughs for each of our managed properties 90 days after move-in. This allows us to evaluate  how the tenant is maintaining the leased property.


All of our properties are pet and smoke free. This helps us to help keep the property in good shape and reduce unnecessary deterioration. We maintain a $350 balance in an escrow account for each property to use for minor repairs. We make decisions on minor repairs under $350, and anything over $350 we will call and let the owner decide how they wish to handle it. (Unless it is an emergency having to do with the furnace or water heater and the owner cannot be contacted).


We review each repair invoice to determine whether it is normal wear and tear or caused by the tenant. When we determine that the tenant is responsible, we bill the tenant accordingly. We handle all billing and send out owner's proceeds via ACH each month by the 15th. You will also get a monthly statement with any rent income and expenses showing on it along with a copy of any bill that has been paid.

Our Fees:

Management fee is 10% of the monthly rent
Leasing fee is $295 for new move in’s only, renewals are free