© 2019 by Rachel Pugia and Top Tier Real Estate.


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Our Agents

Rachel Pugia
Managing Broker

Rachel Pugia grew up in Colorado Springs and started working in property management at the age of 18 in an apartment community. She got her Real Estate License in 2003 and has been managing rentals since 2006 as a private property manager. She also helps investors find rentals to buy and works with both buyers and sellers.


Rachel enjoys helping people find their home whether it's in a rental or their own home to buy. She enjoys the moment when a client walks into a home and lights up knowing "This" is their home! She prides herself on good communication and customer service and can say that many of her clients become friends after working with her.


Rachel also enjoys the benefits of living in Colorado that allows her and her two kids to camp multiple times per summer. She enjoys hiking, going to see movies, and spending time with friends and family.

Nicole Happel
Associate Broker

Nicole has been a licensed Colorado Realtor since 1996. She works with both buyers and sellers. Nicole ranks in the top 10% of agents in Colorado Springs for volume sold. She proudly supports our local military and has many active duty and veteran clients. Nicole understands that buying or selling a home is a major life event, and she enjoys helping clients with that process. With a strong background in new home construction and accounting, she has a sharp eye for detail.


In addition to real estate her other passions include running, cycling, cooking and playing piano. Nicole is proud to be a mom, wife, Realtor and member of the Colorado Springs community.

Shannon Thomason
Associate Broker

After earning her Bachelor’s degree in Economics from the University of Washington, Shannon began her real estate career working in Property Management for a luxury condominium conversion company in Tacoma, WA.  She took a pause in her career when she married her husband and spent time raising their three children.  As a Marine Corps family, Shannon understands the unique situation of a military move.  Often times, military moves don’t go as seamless as planned.  In every transaction, Shannon has a keen ability to adapt quickly and present optimal solutions all while maintaining the utmost professionalism.  


Born in Alaska and raised in Washington State, Shannon appreciates the beauty of snow capped mountains.  While the Marine Corps kept her family in Southern California for many years, she yearned to return to the sight of the mountains.  Within the first month of living in Colorado, she immediately knew she found her forever home.  She is energized by the local growth and makes it her business to know about all of the development and revitalization in the local market.  


Shannon understands that the value of a home doesn’t stop at the curb.  She believes that everyone has a unique story to tell and that includes where you live. She listens intently to your story to learn exactly what you are looking for, not only in a home, but in a lifestyle.  


For Shannon, being a Realtor isn’t “sales,” it’s fulfilling one’s lifestyle and the desire to find “home.”

Jenni Ehrlin
Administrative Assistant

Jenni Ehrlin is the world's greatest Real Estate Assistant. Her super powers enable Top Tier Real Estate to achieve unparalleled efficiency and client satisfaction.  

Jenni has been selling real estate in Colorado Springs since 2006 and is passionate about helping our clients achieve their goal of buying or selling. 


Jenni is the mother of five grown children whom she adores, and is now enjoying her empty nest with Matt, her husband of twenty-eight years.  She loves living in the beautiful state of Colorado and  has also traveled the world.  She tries to escape to the beach as much as she can.  Always one to love a good story, she’s an avid reader of autobiographies and memoirs, and spends the rest of her free time playing tennis and worshiping at Vanguard Church.